USDOL/ODEP Releases 4 Step Guide

The U.S. Department of Labor's Office of Disability Employment Policy releases a four step guide to recruiting, hiring, and retaining employees with disabilities.

Topics include:

• Incentives & ROI
• Recruiting
• Interviewing & Hiring
• Achieving Workplace Success
• Retaining Valued Employees
• Links & Resources

View the PDF version of Diversifying Your Workforce or order hard copies.

Reflections on USBLN Conference

I had the privilege of attending the United States Business Leadership Network’s ® (USBLN) National Conference in National Harbor Maryland in September thanks to the NTAR Leadership Center. I, as Executive Director, and Regina Stankaitis, as President, represented the Connecticut Business Leadership Network, an association of small, medium and large businesses committed to maximizing employment for people with disabilities.

A major theme of the conference was maximizing the amount of the 220 billion dollars of disposable income of people with disabilities that business could acquire. Presenters discussed marketing to people with disabilities outside of the business and within. For example, Nordstrom’s featured its catalogue ads with disabled models as well as its lighting which makes its goods more accessible to people with disabilities. Ernst and Young talked about its role with the USBLN ® in developing a pilot program to certify disability owned businesses like minority and women owned businesses. Many employers presented strategies for hiring qualified candidates with disabilities. Randy Lewis of Walgreens talked about universality in workplace accommodations - a modification to a tracking system for people with intellectual disabilities made everyone 20% more productive.

What continues to strike me is that businesses "get it" about disability. Disability rights advocates no longer need to make the business case for hiring people with disabilities. They make it to each other. They understand that good customer service to people with disabilities generalizes to better customer service. They understand that good management of people with disabilities and workplace accommodations translates to good management overall.

I was recently at a meeting where human service professionals and disability advocates were discussing job carving. They explained that this involved dividing a job up so that it included functions that could be done by a person with an intellectual disability. A retired insurance executive exclaimed “that’s not ‘job carving’. It is just what good managers do.” This awareness extends well beyond the small number of companies that disability advocates consider when naming disability-positive companies. It extends to all businesses that want to be on the cutting edge when looking at ways to maximize their bottom line.

Melissa Marshall, Executive Director
Connecticut Business Leadership Network

Insights from National Research

Many of us who work in the field of employment supports for people with disabilities often become frustrated by the ongoing high rates of unemployment (and underemployment) for people with disabilities. We see ourselves toiling year after year to get more people employed, and wish that employment was a reality for all persons with disabilities. We see the positive outcomes of working, and wonder why so few people with disabilities are gainfully employed.

Part of the problem is that we have been working primarily on the supply side – working to improve the supply of ready and able workers. As a field, we have not paid enough attention to the demand side. We have not created the need for workers with disabilities among employers. As a co-author of the soon to be released NTAR Leadership Center research report "Ready and Able," I had the opportunity to visit and learn about a number of exciting and innovative demand-side programs bringing people with disabilities into the workforce on a broad scale. As I visited these programs and interviewed people involved in these projects, including persons with disabilities, I was impressed by the vision and ingenuity of the businesses and employment organizations.

In this blog entry, I will highlight a couple of them and share some impressions and questions. Project SEARCH at the Cincinnati Children’s Hospital has resulted in many people becoming employed and gaining work experiences. Project SEARCH was initiated by Erin Reihle, RN, from Cincinnati Children’s Hospital, and has been replicated across the globe, moving into fields other than health care, and offering a promising model for blending demand and supply to bring people with disabilities into the workforce.

Our research project offers an in-depth profile of a replication occurring at Monmouth Medical Center in Red Bank, NJ, showing how the model can be adapted to meet individual employer needs. The New Bedford, MA Chamber of Commerce’s Supported Employment Network offers an example of a unique partnership between the business community and local disability employment organizations, with funding from the local office of the state developmental disability support agency. This collaboration has resulted in hundreds and hundreds of people with intellectual and developmental disabilities working and contributing their labor to the community and local economy.

These two efforts, along with the other profiles created in our research project, document unique, business-led effort to gain valuable employees from diverse groups and create pipelines for hiring workers. As such, these efforts also assure that Americans with disabilities can enjoy the same benefits of work as most other people, both monetary and personal.

The question is, why are these great collaborations the exception rather than the rule? Don’t businesses want good employees? Don’t people with disabilities want to work?

The easy answer for this is that it requires people to reach out to different communities. Businesses usually talk to other business. When the local branch of the state developmental disability state agency in New Bedford, MA reached out to the Chamber of Commerce, there was a positive response, as the director of the Chamber at that time was already involved in the community above and beyond representing business interests. A failure to collaborate on either part would have doomed this project. Openness to difference, however, will result in the meeting of supply and demand, and in our research profiles, we have given a number of wonderful examples of this.

Dan Baker
Assistant Professor of Pediatrics at the Elizabeth M. Boggs Center on Developmental Disabilities
Co-Investigator, NTAR Leadership Center National Research

Employer Collaboration and Coordination

Today, publicizing our work and organizations through “new media” such as LinkedIn, Facebook, and YouTube has become the norm. Like many of you (and if you haven’t already you will soon), I completed media training and found myself on blogs, podcasts, and videos. Now I admit I find technology interesting and am pretty savvy about promoting my work as a grants officer at Kessler Foundation, which funds employment opportunities for people with disabilities through our “Transition to Work” initiative. Yet, I often find myself suffering from information overload — too many sites to visit and so little time.

Now just imagine you are the hiring manager at a local company. It is particularly overwhelming from a human resource perspective to recruit job seekers with disabilities. Where are they? It is common knowledge that an employer’s willingness to hire individuals with disabilities is ultimately influenced by easy access to a large job pool of qualified applicants.

Some employers may turn to the Internet. Web access has spurred the growth of job boards specifically marketing to people with disabilities. Sites such as hireability.com, gettinghired.com, and hireds.com, enable consumers to post resumes and apply for advertised jobs. Companies seeking recent college graduates look to cosdonline.org and limeconnect.com.

State vocational rehabilitation (VR) programs and community rehabilitation providers are forming new marketing initiatives with business to promote recruitment and hiring of people with disabilities. In New Jersey, the MOSAIC Center Disability Employment, a pilot program funded by Kessler Foundation, is a single point of contact linking job seekers with disabilities with employers seeking qualified workers. It is a no-cost service that matches candidates’ skills and work experience to available job opportunities.

Bergen County College, the lead project partner, recently received federal dollars to expand its outreach beyond the disability community to include other minority populations. What makes this project unique is that the 16 founding partners grew to over 30 cooperating organizations. Its collaborative partners now are a diverse group of for-profit and not-for-profit organizations such as rehabilitation providers, recruitment companies, Chambers of Commerce, One-Stop Career Centers, Workforce Investment Boards, and the New Jersey Department of Labor and Workforce Development.

You may say this concept is nothing new. That is true — except many collaborative employment partnerships remain active only on paper. This group meets face-to-face regularly and actually talks through issues that could throw the project off track. Like anything else, there are challenges, especially in this difficult economy.

MOSAIC is a project that has been operating quietly for almost a year…and seems to be working. It is a win-win project for all — saving employers time by providing skilled job seekers that are screened and appropriate for their openings and connecting greater numbers of people with disabilities to jobs.

Elaine Katz

Vice President of Grant Programs and Special Initiatives, Henry H. Kessler Foundation

Co-author of the NTAR Leadership Center research brief, Collobrating and Coordinating with Employers